Q: Can you help me find the product I want on a Japanese
website?
A: If you could provide the name or image
of the product, we can guide you to the
relevant page’s URL.
Instead of using the official website form,
kindly send an inquiry directly to
kaguraya@hiyori-market.com
with attached photos or images.
Q: Can I return, exchange, or cancel my order?
A: Due to the nature of the purchase being made
upon your request, we are unable to accept
returns or exchanges.
Regarding cancellations, they can only be
processed if the product has not been shipped
yet. In such cases, only the shipping cost will
be refunded. We appreciate your understanding.
Q: Will there be any import taxes, etc.?
A: If you receive a notification from your country’s
customs or relevant authorities,
please make the payment.
Please understand that if the payment is not completed
and the product is returned to us, we will not be able
to issue a refund.
