Please be sure to read it.
If you want to check the price list, click here. →
◆We will provide you with an estimate for the items
you have requested for shopping proxy services.
Additionally, we will supply a URL for payment.
Before proceeding with the payment process,
please take the time to read and understand the
”About” section on the official website.
※Please be aware that the product price includes
domestic shipping fees within Japan.
◆Upon receiving the products, we will ship them
within 3 days (excluding non-business days).
After shipment, we will notify you of the completion
and provide a tracking number.
※To confirm the match with the items you have
requested, we will unpack the cardboard box and
inspect the products. Afterward, we will proceed
with repackaging for international shipping.
If unpacking and repackaging are unnecessary,
please check “do not repack” at the time of placing
your order.
※If there is any damage or issue, we will request
a replacement and inform you about the additional time
required for shipping.
※Please note that we do not consider damage to boxes
during domestic or international transit, so please be
aware of this beforehand.
◆We will use Japan Post for international shipping.
The fastest delivery option is EMS
(Express Mail Service),
followed by international small packet
with registered mail (up to 30kg),
small package with registered mail (up to 2kg),
and other documents can be sent
as registered letters (up to 2kg) or printed
materials with registered mail (up to 5kg).
◆There are certain items that cannot be shipped
via international mail due to laws, regulations,
or treaties. If an item falls into this category,
we will inform you of the reason and let
you know that it cannot be purchased.
◆Compensation for damages such as loss, theft,
or delay of goods during transportation will be
handled by the respective transportation agencies
according to the compensation regulations of each
shipping method as third parties. In the case of
damages, the recipient must retain the postal item
in its current state and report any discrepancies or
damages to the local post office.
◆As for customs duties, value-added tax,
and other taxes:
Customs duties will be determined by the local
customs officials of the destination country.
We regret that we cannot provide accurate
information in advance, so please understand.
If customs duties, value-added tax, or any other
taxes are incurred at the destination customs,
the customer will be responsible for bearing the
full amount. We kindly request your understanding
and cooperation in this matter.
◆Cancellation and Returns
Due to the nature of our proxy purchasing service,
we cannot accept cancellations or returns.
If the product is returned to us due to the customer’s
absence or non-receipt, we will hold it for one week
and if there is no communication from the customer,
we will dispose of the item, and a refund will not be
possible.
In case of a re-shipment request, we will only charge
for the shipping fee.
◆Items included in the invoice:
・Product cost
(product price, Shipping cost within Japan)
・Service fee (proxy purchasing process,
repackaging service, Shipping process service)
・Shippinng cost
・Credit card payment processing fee
※Customs duties, value-added tax, and other taxes
are not included. If any expenses are incurred as
notified by the local customs, we kindly request you
to take full responsibility for covering them.
If you want to check the price list, click here. →
